We bring artificial intelligence into your business processes
AI agents that listen, answer, and report
They take calls, emails, and requests. They turn an engineer's voice into a finished report. They find the answer in your documentation. Every evening they put a summary on the manager's desk.
§01Offer
Three lines of work
The first is what most clients buy. The second works as a standalone service. The third, few can do — and it's our home ground.
- 01
Agents in processes
Intake and triage of requests
- Calls, requests, emails, voice messages
- Classification and routing
- Auto-reply and status for the requester
- Request log and reports
- Deadline reminders
- Knowledge base built on your documentation
- 02
Data and leads
Data collection and enrichment
- Company lists by criteria
- Contacts and decision-makers
- Competitor price monitoring
- Tender tracking
- Updating and cleaning your CRM
- Scheduled exports
- 03
Industrial integration
Connection to real production
- Data from SCADA and ICS
- Telemetry and alarm events
- Dashboards for management
- Equipment reports
- Energy and consumption metering
- Automatic alerts on deviations
The three lines connect: data finds the client, the agent talks to them, the industrial loop confirms what's actually happening on site.
§02Starting point
Where a company loses time and money
Six problems that turned up in every industry where we've reviewed processes: engineering, construction, healthcare, accounting, marine services, processing.
- 01
Channels are scattered
Email, calls, messengers, a verbal request in the hallway — there's no single entry point.
- 02
Requests get lost
There's no shared log: some requests simply never reach the person who should handle them.
- 03
It's unclear who responded
There's no visibility into who passed it on, who took it, and when the task was closed.
- 04
Routine work eats up specialists' time
Forwarding messages, correspondence, manual entry into spreadsheets — instead of the work they're actually trained for.
- 05
The manager has no summary
To find out the status, they have to call people around and gather data by hand.
- 06
The requester gets no answer
The person doesn't know whether their request was received, so they write again.
None of the six is solved by hiring one more person. All six are solved by capturing the process.
§03Self-check
Check what's happening at your company
Thirty seconds. Further down the page you'll see which scenario covers each point.
This isn't about "implementing artificial intelligence." It's about work information no longer getting lost between people, chats, and spreadsheets.
§04Principle
A person speaks the way they naturally would. The system outputs it the way it needs to be.
An employee doesn't need to learn forms, codes, or reference tables. They speak in their own words — the agent builds the structure.
| Input | What the agent does | Output |
|---|---|---|
| voice message | transcribes the speech | a finished document or report |
| phone call | understands the point in any language | a database record |
| messenger message | extracts the facts: site, equipment, work performed, deadlines | a task for the responsible person |
| sees what's missing and asks a follow-up | a reply to the requester or client | |
| photo or document from the site | checks it against your rules | a line in the manager's summary |
| equipment signal | an alert on deviation |
Input
voice message
What the agent does
transcribes the speech
Output
a finished document or report
Input
phone call
What the agent does
understands the point in any language
Output
a database record
Input
messenger message
What the agent does
extracts the facts: site, equipment, work performed, deadlines
Output
a task for the responsible person
Input
email
What the agent does
sees what's missing and asks a follow-up
Output
a reply to the requester or client
Input
photo or document from the site
What the agent does
checks it against your rules
Output
a line in the manager's summary
Input
equipment signal
What the agent does
Output
an alert on deviation
A person stays in the loop. The agent hands off disputed or non-standard cases to a specialist instead of deciding on its own.
§05Mechanics
Six steps, the same for any industry
Only the request categories and recipients change. The pipeline itself isn't rewritten for each client.
- 01
Intake
A message arrives via WhatsApp, Telegram, email, a form, or a call
- 02
Understanding
The model identifies the request type, the site, urgency, and key data
- 03
Registration
Logged: who, what, when, request number, attachments and photos
- 04
Routing
The task goes to the person responsible for the area, zone, or client
- 05
Reply
The requester gets a confirmation with a number and the name of the person handling it
- 06
Report
Scheduled summaries, tracking of overdue and repeat requests
Entry points
- Telegram
- Phone
- Website form
- Spreadsheets and CRM
The same pipeline handles a request from a crane operator, an email from a client, a call at 10 pm, and a line alarm.
That's why adding a second and third scenario is always faster and cheaper than the first: the infrastructure is already in place, only the rules get added.
§06Scenario 01
An engineer's voice becomes a report
A specialist got back from the site and recorded a voice message the way he'd talk to a colleague.
What the engineer said · voice message, 40 seconds
So, I was at the dairy plant, second line, the separator. The bearing was humming, I took it apart — it was shot, put in the one I grabbed from the stock. Also the temperature sensor's acting up, reads forty one minute, ninety the next, I disconnected it for now, need a new one — tell Natasha to order it. Left around half four.
What the company had a minute later
- Site
- Dairy plant · line 2
- Equipment
- Separator (linked to its equipment card)
- Done
- Bearing replaced (from stock)
- Fault
- Temperature sensor — unstable readings, taken out of service
- Needed
- Sensor order — procurement
- Departure
- 16:30
- Status
- Partially closed, 1 item open
What happens to this report next
- 01
Into the database
The record is linked to the site and to the specific equipment. History builds itself.
- 02
Task
The "order a sensor" item went to procurement — with an owner and a deadline, not into a chat.
- 03
To the client
A visit report in the client's format and language, the same day, without the engineer's involvement.
- 04
Into the summary
The manager's evening report: where the team was, what was done, what's still open.
- 05
Into the knowledge base
A year later, "what did we do on this separator" gets answered in five seconds.
The engineer didn't fill in a single field or format anything. He filed a report because it was easier than not filing one.
§07Map
Eleven scenarios
Each one is deployed separately and works on its own.
| No. | Scenario | Where it applies |
|---|---|---|
| 01 | Voice reports from the site | field service, installation, repair |
| 02 | Knowledge base from documentation | production, operations |
| 03 | Voice receptionist | any inbound calls |
| 04 | Outbound calls and lead qualification | sales, database reactivation |
| 05 | Voice help desk | support, dispatch |
| 06 | Request intake and registration | sites, plants, branches |
| 07 | Inbound email triage | accounting, procurement, sales |
| 08 | Deadlines and document sets | contracts, reporting, calibration checks |
| 09 | Reports, SLA, photo evidence | management, quality, service |
| 10 | Industrial integration | plants, lines, engineering departments |
| 11 | Data and lead generation | sales, procurement, marketing |
- 01Voice reports from the site
field service, installation, repair
- 02Knowledge base from documentation
production, operations
- 03Voice receptionist
any inbound calls
- 04Outbound calls and lead qualification
sales, database reactivation
- 05Voice help desk
support, dispatch
- 06Request intake and registration
sites, plants, branches
- 07Inbound email triage
accounting, procurement, sales
- 08Deadlines and document sets
contracts, reporting, calibration checks
- 09Reports, SLA, photo evidence
management, quality, service
- 10Industrial integration
plants, lines, engineering departments
- 11Data and lead generation
sales, procurement, marketing
You can start with just one. From there they connect into a single loop: one database, one log, one reporting system.
§08Industrial loop
Connecting the agent to real equipment
Something generic AI agencies can't do: pull data out of SCADA and ICS and turn it into language people understand.
Voice query to the dashboard
- Operator
What's the status of pump number three?
- Agent
Pump 3 has been running since 06:20, 412 hours since the last maintenance, vibration is normal, bearing temperature is above this week's average.
What this gives you
- A line alarm turns into a request with an owner on its own
- The manager sees production without logging into SCADA
- An energy consumption deviation doesn't wait until month's end
- An equipment report gets compiled without an ICS engineer
- Equipment data and people's requests sit in the same log
Where it applies
food processing · water treatment · pharmaceuticals · energy · grain elevators · any line with ICS
This is where our core experience applies: SCADA, HMI, PLC, partnerships with Siemens, ABB, Alfa Laval, WIKA, ETI.
§09Application
Industries and ready-made scenarios
Every industry already has a defined set of typical requests, categories, and routes. The logic stays the same: request — understanding — capture — owner — reply — report.
The list isn't closed. Your industry might not be on it — the mechanics don't change, only the categories and recipients do.
§10Timeline and terms
How long it takes and how we work
An honest answer instead of a polished one. Below are guidelines, not promises: we quote an exact timeline after reviewing your processes.
| Scope | Timeline | What's included |
|---|---|---|
| One scenario | from 1–2 weeks | One channel, one request category, a ready report template, export to a spreadsheet. |
| Department loop | from 3–6 weeks | Several connected scenarios, a voice agent, integration with your spreadsheets or CRM, team training. |
| Company-wide system | from 2 months, in stages | Several departments, a knowledge base built on your documentation, a link to ERP or SCADA, end-to-end reporting. |
One scenario
from 1–2 weeks
One channel, one request category, a ready report template, export to a spreadsheet.
Department loop
from 3–6 weeks
Several connected scenarios, a voice agent, integration with your spreadsheets or CRM, team training.
Company-wide system
from 2 months, in stages
Several departments, a knowledge base built on your documentation, a link to ERP or SCADA, end-to-end reporting.
What actually moves the timeline
How many data sources · what shape they're in and whether they're accessible · whether integration with your systems is needed · how many people need training · whether documentation exists in electronic form. Before reviewing your processes, any figure would be a guess — and we'd rather state a timeline once.
Ways of working
There's no fixed price list: we calculate scope and cost for the specific task — after a process review, which is free.
Pilot · 1 scenario
tested on one task
- one process, turnkey
- channel and log setup
- instructions for the team
- results measured after a month
Department · 1 area
a working loop for the department
- 2–4 connected scenarios
- integration with spreadsheets and CRM
- department reporting
- staff training
Full scope · whole company
an end-to-end scheme across the structure
- several departments
- connection to your systems
- consolidated reporting for management
- ongoing support and development
What we need from you
Access to a work email · one messenger (WhatsApp or Telegram) · a spreadsheet or an existing CRM · one person on your side who knows the process and can answer questions
Process review and consultation are free · Scope of work is fixed after the review · Data work is quoted separately
§11Contractor
Why AVIGAN
2007
year the engineering bureau was founded
200+
automation projects completed
4
working languages: RU · UK · EN · HE
2
countries we work from: Israel and Ukraine
What sets us apart
- We came from industrial automation: SCADA, ICS, dispatch control, metering.
- We understand the process itself, not just the interface — we know where requests, reports, and data actually come from.
- Engineering partnerships: Siemens · ABB · Alfa Laval · WIKA · ETI.
- We work with office processes as well as data straight from the equipment.
Live case · Tal Systems
Israel, industrial equipment
A WhatsApp agent: answers client requests, understands voice messages, works in several languages, helps with equipment selection and service. Available to test any time — not a demo, a working line.
§12Next
Let's start with one scenario
Pick the one that hurts most. The rest gets added later — or not at all.
- 01
Tell us your task
Three short questions in chat — your field, what's getting lost, where to reply. Two minutes, no sign-up.
- 02
Process review
We show which scenarios apply to you and which one pays off first. Free.
- 03
Task-specific estimate
We give you scope, timeline, and cost — once, for the specific task.
ai.avigan.ua@gmail.com
A voice conversation — only if it's actually needed, and after the task is already clear.