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AVIGANAI

Mechanics off — the movement stays

Scenario 03 · 04 · 05

Three different roles on the phone

These are three different products. They're often confused for one another, but usually only one gets bought — whichever one hurts.

  • 01

    Receptionist — inbound calls

    Picks up on the first ring, around the clock. Finds out who's calling and why, creates a request, books a meeting, and transfers to a person when needed.

    Covers: missed calls, "we'll call you back," evenings, weekends, and lunch breaks.

  • 02

    Sales — outbound calls

    Calls through a list: a cold database, old requests, clients who said they'd "think about it." Finds out their interest, answers questions, and sets up a call with a manager.

    Covers: the calls that never actually get made.

  • 03

    Help desk — support and FAQ

    Answers common questions: business hours, order or request status, where to find documents, how to connect something, what to do about a typical error. First line of support.

    Covers: the flow of calls that don't need a specialist.

Languages: Russian · Ukrainian · English · Hebrew. Every call is recorded, transcribed, and logged with an outcome and a next step.

03

The call at 21:47 on a Friday

Exactly the kind of call that usually goes nowhere — and comes back as a complaint on Monday.

Dialogue

  • Agent

    Good evening, service department, how can I help?

  • Client

    Hi, our compressor's down, the filling line is stopped. Who's coming out?

  • Agent

    Got it, this is an emergency. Is the site in Ashdod? Is it the main compressor?

  • Client

    Ashdod, yes. The main one. It's showing an oil pressure fault.

  • Agent

    Noted. I'm filing an emergency request — the on-call engineer will get it now and reach out within half an hour. I'll send you the request number on WhatsApp.

4 seconds after the call

Request
No. 2291 · emergency callout
Site
Ashdod · compressor room
Symptom
Oil pressure — fault
Assigned
On-call engineer, notified
To client
WhatsApp with the request number
Recording
Audio and transcript in the record
Summary
Goes into the manager's daily report

Where it applies

service and emergency departments · clinics · auto shops · logistics · any business where a call equals money

No call goes unanswered or untracked — regardless of the time of day or how busy people are.

04

The calling campaign that finally happened

Everyone has a contact list. Almost nobody actually calls through it — there's never enough people or patience for that.

Dialogue

  • Agent

    Good afternoon. I'm calling about steam metering on your production line — is that something you handle, or should I ask to be transferred?

  • Contact

    Well, I'm the chief power engineer, yes. What exactly is this about?

  • Agent

    We build automatic steam metering and reporting. Are readings taken manually right now, or is there already a system?

  • Contact

    Manually, an operator does rounds once a shift. We've been meaning to change that, but not right now — maybe closer to summer.

  • Agent

    Got it. In that case, how about a short call with our engineer — 15 minutes, no commitment. Does Tuesday at 11 work?

Lead record in the CRM

Status
Interest confirmed
Decision-maker
Chief power engineer
Need
Steam metering, currently manual
Timeline
Target — Q2
Objection
"Not now" — not a budget issue
Scheduled
Call with engineer, Tue 11:00
Recording
Audio + transcript attached

Where it applies

reactivating an old database · cold calling · confirming appointments · post-deal surveys

The agent doesn't get tired by the hundredth call and is equally polite to everyone. The manager only gets the people who confirmed interest.

05

A help desk that knows your documentation

The same voice agent draws on the knowledge base — so it gives a real answer instead of "leave a request."

Dialogue

  • Client

    Hi, there's a red light on our panel and everything's stopped. What should I do?

  • Agent

    Can you give me the site number or name? I'll pull up your diagram.

  • Client

    Shop three, site "Zarya."

  • Agent

    Found it. The red indicator on your panel means a pump-group overload fault. Per the instructions: cut the power, check thermal relay К3, and make sure the suction valve is open.

  • Client

    The relay clicked, it seems to have reset. It's working.

  • Agent

    Great. I've logged the call and the result. The site engineer has been notified — if it happens again, we'll come out.

Handles

  1. 01Common questions and first-line diagnostics
  2. 02request and order status
  3. 03business hours and contacts
  4. 04where to find a document
  5. 05logging the call once it's done

Hands off to a person

  1. 01An emergency or production stoppage
  2. 02a dispute over money or the contract
  3. 03anything not covered in the documentation
  4. 04any case where the caller asks for a person — right away, no arguing

Where it applies

technical support · dispatch · warranty service · on-site equipment service for clients

You set the boundary of what the agent handles, and it can change anytime — that's a configuration change, not a rebuild.

Industries where this works

Tell us what's happening at your company

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