We bring artificial intelligence into your business processes # AI agents that listen, answer, and report They take calls, emails, and requests. They turn an engineer's voice into a finished report. They find the answer in your documentation. Every evening they put a summary on the manager's desk. §01 · OFFER ## Three lines of work The first is what most clients buy. The second works as a standalone service. The third, few can do — and it's our home ground. ### Agents in processes Intake and triage of requests - Calls, requests, emails, voice messages - Classification and routing - Auto-reply and status for the requester - Request log and reports - Deadline reminders - Knowledge base built on your documentation ### Data and leads Data collection and enrichment - Company lists by criteria - Contacts and decision-makers - Competitor price monitoring - Tender tracking - Updating and cleaning your CRM - Scheduled exports ### Industrial integration Connection to real production - Data from SCADA and ICS - Telemetry and alarm events - Dashboards for management - Equipment reports - Energy and consumption metering - Automatic alerts on deviations The three lines connect: data finds the client, the agent talks to them, the industrial loop confirms what's actually happening on site. §02 · STARTING POINT ## Where a company loses time and money Six problems that turned up in every industry where we've reviewed processes: engineering, construction, healthcare, accounting, marine services, processing. ### Channels are scattered Email, calls, messengers, a verbal request in the hallway — there's no single entry point. ### Requests get lost There's no shared log: some requests simply never reach the person who should handle them. ### It's unclear who responded There's no visibility into who passed it on, who took it, and when the task was closed. ### Routine work eats up specialists' time Forwarding messages, correspondence, manual entry into spreadsheets — instead of the work they're actually trained for. ### The manager has no summary To find out the status, they have to call people around and gather data by hand. ### The requester gets no answer The person doesn't know whether their request was received, so they write again. None of the six is solved by hiring one more person. All six are solved by capturing the process. §03 · SELF-CHECK ## Check what's happening at your company Thirty seconds. Further down the page you'll see which scenario covers each point. - Requests arrive in three or four different places, with no shared log - A specialist got back from the site — the report will show up "eventually" - There's no way to find a spec sheet or diagram faster than calling a colleague - Nobody picks up calls after 6 pm or on weekends - There's a contact list that's been "about to get called" for a year - To learn the status of the work, the manager calls people around - The client has to remind you they exist to get an answer - Staff spend hours forwarding and re-typing data This isn't about "implementing artificial intelligence." It's about work information no longer getting lost between people, chats, and spreadsheets. §04 · PRINCIPLE ## A person speaks the way they naturally would. The system outputs it the way it needs to be. An employee doesn't need to learn forms, codes, or reference tables. They speak in their own words — the agent builds the structure. Input voice message What the agent does transcribes the speech Output a finished document or report phone call understands the point in any language a database record messenger message extracts the facts: site, equipment, work performed, deadlines a task for the responsible person email sees what's missing and asks a follow-up a reply to the requester or client photo or document from the site checks it against your rules a line in the manager's summary equipment signal an alert on deviation A person stays in the loop. The agent hands off disputed or non-standard cases to a specialist instead of deciding on its own. §05 · MECHANICS ## Six steps, the same for any industry Only the request categories and recipients change. The pipeline itself isn't rewritten for each client. ### Intake A message arrives via WhatsApp, Telegram, email, a form, or a call ### Understanding The model identifies the request type, the site, urgency, and key data ### Registration Logged: who, what, when, request number, attachments and photos ### Routing The task goes to the person responsible for the area, zone, or client ### Reply The requester gets a confirmation with a number and the name of the person handling it ### Report Scheduled summaries, tracking of overdue and repeat requests ENTRY POINTS - WhatsApp - Telegram - Email - Phone - Website form - Spreadsheets and CRM The same pipeline handles a request from a crane operator, an email from a client, a call at 10 pm, and a line alarm. That's why adding a second and third scenario is always faster and cheaper than the first: the infrastructure is already in place, only the rules get added. §06 · SCENARIO 01 ## An engineer's voice becomes a report A specialist got back from the site and recorded a voice message the way he'd talk to a colleague. WHAT THE ENGINEER SAID · VOICE MESSAGE, 40 SECONDS > So, I was at the dairy plant, second line, the separator. The bearing was humming, I took it apart — it was shot, put in the one I grabbed from the stock. Also the temperature sensor's acting up, reads forty one minute, ninety the next, I disconnected it for now, need a new one — tell Natasha to order it. Left around half four. WHAT THE COMPANY HAD A MINUTE LATER - **SITE** Dairy plant · line 2 - **EQUIPMENT** Separator (linked to its equipment card) - **DONE** Bearing replaced (from stock) - **FAULT** Temperature sensor — unstable readings, taken out of service - **NEEDED** Sensor order — procurement - **DEPARTURE** 16:30 - **STATUS** Partially closed, 1 item open WHAT HAPPENS TO THIS REPORT NEXT ### Into the database The record is linked to the site and to the specific equipment. History builds itself. ### Task The "order a sensor" item went to procurement — with an owner and a deadline, not into a chat. ### To the client A visit report in the client's format and language, the same day, without the engineer's involvement. ### Into the summary The manager's evening report: where the team was, what was done, what's still open. ### Into the knowledge base A year later, "what did we do on this separator" gets answered in five seconds. The engineer didn't fill in a single field or format anything. He filed a report because it was easier than not filing one. §07 · MAP ## Eleven scenarios Each one is deployed separately and works on its own. field service, installation, repair production, operations any inbound calls sales, database reactivation support, dispatch sites, plants, branches accounting, procurement, sales contracts, reporting, calibration checks management, quality, service plants, lines, engineering departments sales, procurement, marketing You can start with just one. From there they connect into a single loop: one database, one log, one reporting system. §08 · INDUSTRIAL LOOP ## Connecting the agent to real equipment Something generic AI agencies can't do: pull data out of SCADA and ICS and turn it into language people understand. VOICE QUERY TO THE DASHBOARD What's the status of pump number three? Pump 3 has been running since 06:20, 412 hours since the last maintenance, vibration is normal, bearing temperature is above this week's average. WHAT THIS GIVES YOU - A line alarm turns into a request with an owner on its own - The manager sees production without logging into SCADA - An energy consumption deviation doesn't wait until month's end - An equipment report gets compiled without an ICS engineer - Equipment data and people's requests sit in the same log WHERE IT APPLIES food processing · water treatment · pharmaceuticals · energy · grain elevators · any line with ICS This is where our core experience applies: SCADA, HMI, PLC, partnerships with Siemens, ABB, Alfa Laval, WIKA, ETI. §09 · APPLICATION ## Industries and ready-made scenarios Every industry already has a defined set of typical requests, categories, and routes. The logic stays the same: request — understanding — capture — owner — reply — report. ### Engineering and ICS Site requests, commissioning-stage tracking, technical support SLAs, a solutions database, voice reports from site visits. ### Construction Requests from the site, photo evidence, procurement, a site log, foremen's daily work logs. ### Hospitals and clinics Facilities engineering: breakdowns by building, routing by zone, daily summaries, 24/7 call intake. ### Accounting outsourcing Client email triage, reporting deadline reminders, document set checks, per-client status tracking. ### Marine agency services Requests from captains and agents, supplies, crew visas, checkpoints ahead of ETA, port-call documents. ### Food and processing Line requests, cleaning protocols, downtime and energy reports, data straight from the equipment. The list isn't closed. Your industry might not be on it — the mechanics don't change, only the categories and recipients do. §10 · TIMELINE AND TERMS ## How long it takes and how we work An honest answer instead of a polished one. Below are guidelines, not promises: we quote an exact timeline after reviewing your processes. One scenario from 1–2 weeks One channel, one request category, a ready report template, export to a spreadsheet. Department loop from 3–6 weeks Several connected scenarios, a voice agent, integration with your spreadsheets or CRM, team training. Company-wide system from 2 months, in stages Several departments, a knowledge base built on your documentation, a link to ERP or SCADA, end-to-end reporting. ### What actually moves the timeline How many data sources · what shape they're in and whether they're accessible · whether integration with your systems is needed · how many people need training · whether documentation exists in electronic form. Before reviewing your processes, any figure would be a guess — and we'd rather state a timeline once. ### Ways of working There's no fixed price list: we calculate scope and cost for the specific task — after a process review, which is free. #### Pilot · 1 scenario tested on one task - one process, turnkey - channel and log setup - instructions for the team - results measured after a month #### Department · 1 area a working loop for the department - 2–4 connected scenarios - integration with spreadsheets and CRM - department reporting - staff training #### Full scope · whole company an end-to-end scheme across the structure - several departments - connection to your systems - consolidated reporting for management - ongoing support and development ### What we need from you Access to a work email · one messenger (WhatsApp or Telegram) · a spreadsheet or an existing CRM · one person on your side who knows the process and can answer questions Process review and consultation are free · Scope of work is fixed after the review · Data work is quoted separately §11 · CONTRACTOR ## Why AVIGAN 2007 year the engineering bureau was founded 200+ automation projects completed 4 working languages: RU · UK · EN · HE 2 countries we work from: Israel and Ukraine WHAT SETS US APART - We came from industrial automation: SCADA, ICS, dispatch control, metering. - We understand the process itself, not just the interface — we know where requests, reports, and data actually come from. - Engineering partnerships: Siemens · ABB · Alfa Laval · WIKA · ETI. - We work with office processes as well as data straight from the equipment. LIVE CASE · TAL SYSTEMS ### Israel, industrial equipment A WhatsApp agent: answers client requests, understands voice messages, works in several languages, helps with equipment selection and service. Available to test any time — not a demo, a working line. §12 · NEXT ## Let's start with one scenario Pick the one that hurts most. The rest gets added later — or not at all. ### Tell us your task Three short questions in chat — your field, what's getting lost, where to reply. Two minutes, no sign-up. ### Process review We show which scenarios apply to you and which one pays off first. Free. ### Task-specific estimate We give you scope, timeline, and cost — once, for the specific task. ai.avigan.ua@gmail.com A voice conversation — only if it's actually needed, and after the task is already clear. --- Source: https://ai.avigan.com.ua/en · AVIGAN AI · ai.avigan.ua@gmail.com